citizenM Boston Back Bay | Hotel in Boston

| 9.4 (2728 Reviews) |  1 Bathroom
Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided on request.


Recreational amenities at the hotel include a 24-hour fitness center.

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Amenities

Air Conditioner
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Shower
  • Hydromassage showerhead
  • Shampoo
  • Eco-friendly toiletries
  • Soap
  • Private bathroom
Bedroom
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Bulk dispenser for toiletries
  • Water-efficient toilets only
  • Iron/ironing board
  • Energy-saving switches
  • Water-efficient showers only
  • Mobile key entry
  • Eco-friendly cleaning products provided
  • Desk
  • LED light bulbs
  • Laptop-friendly workspace
  • Recycling
  • Safe
  • Phone
Breakfast
  • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20.50 per person
  • Coffee/tea in common area(s)
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Refrigerator
Parking
  • No onsite parking available
Accessibility
  • Wheelchair-accessible vanity height (inches): 34
  • Wheelchair-accessible path to elevator
  • Grab bar in shower
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible registration desk
  • Elevator
  • Wheelchair-accessible restaurant
  • Shower grab bar height (inches): 36
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk height (inches): 34
  • Elevator door width (inches): 42
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible lounge
Activities
  • 24-hour fitness center
Entertainment
  • Premium channels
  • Digital channels
  • 43-inch LED TV
  • iPad
General
  • Coworking space
  • Elevator
  • Water dispenser
  • English
  • Reusable cups only
  • Biodegradable coffee stirrers
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • TV in lobby
  • Vegetarian dining options
  • Communal living room
  • Local artist showcase
  • Water dispenser
  • Local culture & ecosystem education
  • No plastic drinking straws
  • No plastic soda bottles
  • Shared microwave
  • Humane treatment of captive wild animals
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally-owned & organized tours & activities
  • No plastic water bottles
  • Smoke-free property
  • Biodegradable drinking straws
Guest Services
  • Refrigerator
  • Housekeeping (on request)
  • 24-hour front desk
  • Multilingual staff
  • Luggage storage
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in time starts at 2:00 pm express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am express check-out available late check-out fee: usd 69 late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 20.50 per person late check-out fee: usd 69 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome noise-free guestrooms cannot be guaranteed onsite parties or group events are strictly prohibited safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Jessamyn
May 19, 2026 03:29:03 AM
Review Score:   10
Summary: Beautiful view from bedroom and fantastic location. We enjoyed our stay!
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 King Bed
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed

General

Ping - 4, Number of bedrooms - 1, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed (High Floor)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (High Floor)

General

Ping - 4, Number of bedrooms - 1, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)
Room Size: 151 square feet m2
1 King Bed
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

General

Roll-in shower width (centimeters) - 76, Roll-in shower width (inches) - 30, Wheelchair-width doorways, Ping - 4, Number of bedrooms - 1, Lever door handles, Transfer shower, Low bed height (inches) - 24, Low desk height (inches) - 30, Doorway wheelchair width (centimeters) - 91, Low-height bed, Doorway wheelchair width (inches) - 36, Low counters/sink height (inches) - 34, Low counters/sink height (centimeters) - 86, Bed count minimum 1, Low bed height (centimeters) - 60, Low-height counters/sink, Low-height desk, Raised toilet seat, Raised toilet seat height (inches) - 16, Square feet - 151, Square meters - 14, Raised toilet seat height (centimeters) - 41, Wheelchair accessible, Number of bathrooms - 1, Low desk height (centimeters) - 76, Roll-in shower, Bed count maximum 1
Premium Room, 1 King Bed (View)
Room Size: 151 square feet m2
1 King Bed
Premium Room, 1 King Bed (View)

General

Ping - 4, Number of bedrooms - 1, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this citizenM Boston Back Bay pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the citizenM Boston Back Bay have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in citizenM Boston Back Bay?

Best-rates for the citizenM Boston Back Bay starts from $250 per night with includes Laundry, Security/Safety, Bedding/Linens, Restaurant, Guest Services, Breakfast, Internet, Air Conditioner, Wheelchair Accessible, Accessibility, Wellness Facilities, Bar, Child Friendly, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is citizenM Boston Back Bay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the citizenM Boston Back Bay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the citizenM Boston Back Bay?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for citizenM Boston Back Bay?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD250
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